1. Who We Are
This website, alkaffpartners.com, is operated by AlkaffPartners FZE, a company incorporated in the Dubai World Trade Centre Free Zone, Dubai, United Arab Emirates (registration number 4483).
We are the data controller for the personal data collected through this website. If you have any questions about this policy or how we handle your data, contact us at [email protected].
2. What Personal Data We Collect
We collect personal data in the following ways:
Contact form. When you submit a message through our website contact form, we collect your name, email address and the content of your message.
Direct email. When you email us at [email protected], we collect your email address and any information you include in your message.
Usage data. We use Google Analytics to collect anonymised information about how visitors use this website. This includes pages visited, time spent on the site, device type, browser, approximate location (country or city level) and the website that referred you to us. This data does not directly identify you.
3. How We Use Your Data
We use the data we collect for the following purposes:
- To respond to your enquiry. If you contact us via the form or by email, we use your data solely to respond to and handle your enquiry.
- To improve the website. We use anonymised analytics data to understand how visitors use the site and to make improvements.
- To comply with legal obligations or to establish, exercise or defend legal claims.
We do not use your personal data for automated decision-making or profiling. We do not send marketing communications without your explicit consent.
4. Legal Basis for Processing
Enquiry data (contact form and email): We process this data on the basis of our legitimate interests in responding to business enquiries.
Analytics data: We process this data on the basis of your consent, given via the cookie consent banner when you first visit the site. You may withdraw consent at any time.
5. Cookies
This website uses two categories of cookies:
Necessary cookies. Required for the website to function. These are set automatically and cannot be declined.
Analytics cookies. Set by Google Analytics to collect anonymised usage data. These are set only with your consent. You can accept or decline analytics cookies via the banner displayed on your first visit, and you can change your preference at any time using the cookie settings link in the footer.
We do not use advertising cookies or tracking cookies for any purpose other than anonymised analytics.
6. Third Parties
Google Analytics (operated by Google LLC). We share anonymised usage data with Google for analytics purposes. Google may process this data in the United States under standard contractual clauses approved by the European Commission. For information on how Google handles data, see Google's Privacy Policy at policies.google.com/privacy.
We do not sell, rent or share your personal data with any other third parties.
We may use trusted service providers, such as email and website hosting providers, to support the operation of this website. These providers process data on our behalf and are subject to appropriate confidentiality and security obligations.
7. Data Retention
Enquiry data. We retain correspondence and contact form submissions for up to two years, or for as long as required to manage an ongoing enquiry or engagement.
Analytics data. Google Analytics data is retained in accordance with our account settings, currently set to 26 months.
8. International Transfers
AlkaffPartners FZE is based in the United Arab Emirates, which is not currently recognised by the UK or EU as providing an adequate level of data protection. Where we receive personal data from individuals in the UK or EU, we take appropriate steps to ensure that data is protected in accordance with applicable law.
9. Your Rights
If you are based in the UK or EU, you have the following rights in respect of your personal data:
- The right to access the personal data we hold about you.
- The right to have inaccurate data corrected.
- The right to have your data erased, where we have no lawful basis for continuing to hold it.
- The right to restrict or object to our processing of your data.
- The right to data portability.
- The right to withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with your national data protection authority.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. Access to personal data is limited to those who need it to respond to your enquiry. While no system can be completely secure, we take reasonable steps to safeguard the information you provide to us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be published at alkaffpartners.com/privacy. Material changes will be indicated by an updated date at the top of this page.
12. Contact
AlkaffPartners FZE
Dubai World Trade Centre Free Zone, Dubai, United Arab Emirates
[email protected]